Francis Collision Centre Reviews
I’ve been in a few accidents from major to minor damage and I’ve always trusted my repairs to Francis Collision. They are fast, friendly, and do an amazing job. They will always be my first stop shop!
They took great care of my suby. She looks amazing. Thank you!! Oh and bonus: you get a free shirt as a thank you for being a customer. ⭐️⭐️⭐️⭐️⭐️
highly recommnded. staff was very friendly and they did an amazing job on my 2015 Honda Civic SI
Great customer service. Friendly with great communication. My car looks great and was ready sooner than expected. Thank you to Kevin Iskandar for helping me with all my questions and concerns.
The staff was extremely friendly and professional. They updated me with the status of my vehicle every day. My car looked amazing. I would highly recommend to family and friends.
Awesome service! Great customer service. Loved the update text messages about my car. My car looks brand new can't tell there were any damages.
I've had my Volvo in there twice now for two separate repairs. On both occasions I was treated with extreme courtesy and respect. And throughout the repair I was kept up to date with the progress of the repair. Turnaround time was quick, and they worked seamlessly with my car insurance. The two service riders I worked with Justin P And Kevin I were absolutely wonderful. Highly recommend this place!
I have an Audi Q5 that was rear ended. I worked with Justin Phister, who was very knowledgeable on my make and model and the facility kept me updated routinely while my car was being worked on. I was given a 2 week estimate for the work my car needed and my car was ready in the timeframe that was initially communicated to me. The office staff was very professional and kind. I cannot say enough good things about every single person I worked with at Francis Collision Centre. To top things off my car was detailed prior to me picking up my car. Great Service 10/10!!
Best work in the shortest amount of time.. they went up and beyond what was required to make my vehicle look amazing after somebody hit the back passenger side door completely destroying it! Mike and the ladies up front are awesome to work with and easy to communicate with! 100% recommend them!
Love, love Francis Collision Center. Have taken three of our vehicles there and they do awesome quality work. Their staff is great and they are always contacting you on the progress of the vehicle. I wouldn't go anywhere else but Francis.
Francis Collision Center repaired my truck, the workmanship was excellent. The staff was professional and courteous, I will recommend to anyone looking for auto body repair.
Took my Ford Escape here for repairs. The process took longer than first date mentioned, but they were very precise on getting the correct parts and double checking many details. I take my car here for any repairs I need
My car's repairs were done in a week's time. It's very stressful to have to be in the situation of car repair but the people were nice and sympathetic. Would definitely go back if needed (let's just hope I don't need it).
Francis staff are very friendly and great hospital people they got me a rental until my car was done and they gave me great service thanks again before and after pics
Absolutely happy with the results of my car. It looks brand new, like it’s never been touched. The staff was so friendly and answered any questions I had. They always kept me updated on the progress of my car. I took my car in Tuesday and got it back Friday. I’d recommend FCC to anyone.
We have used Francis Collision more times than I would like to remember. They always have given us excellent service. I refer anyone that needs repair to them and would not take our cars to anyone else for repair, they are the best and do wonderful work, thank
I had nothing but good customer service. They did not keep me waiting long when I arrived at their shop, they took me in pretty quickly. Very nice and professional. They kept me updated on my vehicle while it was being fixed which was greatly appreciated!
Francis does an excellent job in all aspects of the repair. Their communication is outstanding!
considering that I am a very impatient person. I have never experienced any kind of business with great customer service calling and giving me updates on my vehicle. They are excellent with color matching to my vehicle repair. friendliness, sufficiency and professionalism I rate this place A++
I recommend Francis Collision Centre for any auto bodywork. They work with your insurance, so there is no hassle. Kevin, who did the estimate on my car, did a really good job. He explained the details and assured me that they can take of it. As for the bodywork that was done, they did a really good job - it looked brand-new again. The front staff, Juanita and Audra, are also helpful and always kept me updated about my vehicle status.
Easy to work with, professional, great job, car was ready earlier than expected. Definitely recommend.
I took my car there through a Geico claim (someone backed into my car when I was out of town) and this was the easiest experience I've ever had with car repair. They offered the option to pick up the rental there when you drop your car off, so you don't have to worry about finding a ride. They were quick, efficient, and did a great job on the repair. 10 out of 10, would use them again.
Super pleased with the work done on my vehicle. The work was done in a timely manner and customer service was excellent. I would recommend.
I took my vehicle to Francis Collision Centre and the Estimator, Kevin Iskandar, was very helpful! From the start and to the end of the process, he was professional. The work done on my vehicle was excellent. Could not have been any better.
they have worked on my cars 4 times. I have always been treated great and they do awesome work
Buen lugar para arreglar tu auto el tiempo ha sido excelente no tuve que esperar mucho para la entrega de mi auto
Took my 2022 Chevy Silverado after it was involved in the front collision from other two cars that collided recommended through them from my Geico insurance they keep me and touch as progress was going was the right choice they do great work I will always recommend them great service great personality thank you Danielle
They did a great job on getting my A6 Audi repaired thank you for taking the time to do it right
They are the most efficient and organized Repair shop I have ever used. Very friendly and keep you informed about your car repair. The one thing we observed is how clean the bays were kept. I recommend them to any and all!
My driver's side door was vandalized, door wouldn't lock, open and window didn't go down. Now my car is all fixed! Thanks Francis!!
Highly recommend Francis collision, they take pride in their work and keeps you posted every step of the way
Let me say that I am very pleased with this place. I've had two incidents where my insurance referred me to Francis Collision Centre and both times were great experiences. Staff , especially JAMES SANBORN my Adjuster, along with Ronnie (inspected my car at drop off), and Rosie (front desk) , are all very helpful and knowledgeable! They assist with getting Enterprise car rental if you should need so that's a plus!! The service to my car was perfect! I personally recommend people go to them when you need a job done. Great place.
Got my car back. Thank you Francis Collision for the amazing job. Special mention to Juanita for the wonderful customer service.
I take my vehicles to Francis Collision Centre. They were always updating me the statuses on my vehicles. Great customer service and were very friendly. The mechanics working on my vehicles were very knowledgeable and very friendly. They also finished repairing my vehicles before the due date that they gave me. I recommend Francis Collision Centre to anyone local and does not have time to fix their cars themselves. 👍
Great friendly customer service! Got my car back in a timely manner with daily txt message updates! Lifetime warranty on all of their work....highly recommended! Plus we got a free T-shirt 😁
The service and staff are wonderful at Francis collision centre. We were taken care of right away with a smile. Absolutely fast friendly service!!!
I was told my repairs and rental would be set up and handled in a specific way and everything went just as I was told. The price was actually lowered as they found a way to save time while still doing excellent repair work. Five Stars in my book! (Steve)
They did an awesome job on my car. Extremely friendly people and wonderful service! I will definitely refer them to my friends and family.
We have always taken our vehicles to Francis Collision Centre. This past year, my daughter was rear ended and I was hit in a parking lot. We took our vehicles to Francis Collision Centre and received the most professional and courteous service. They went out of their way to help us, and did it so promptly. I appreciated all that they did for us and would not hesitate to take any vehicle to this wonderful establishment.
I took my truck here to be repaired about six months ago. They are very professional and the work his high quality. I wouldn't trust any one else to do my repairs.
Excellent service! They kept up up to speed on everything that was happening with my car and it looks amazing!
We always go to Francis Collision center, they have a great customer service and a really good job. My car look like nothing happened.
Took my 2015 kia optima in to be fixed, they were friendly and fast. Everyone from the front desk to the body collision people were so nice. I will be back and recommend them to everyone . Oh and I also got a parting gift.🥰👍🏾
Such a easy process! I thought it was going to take months to fix my bumper they got my car out within a week! I appreciate the two lady’s up front, so nice and informative!
They did a great job on my daughter carThanks Mike for taking care of us your guys did a great job!!! We appreciate it!!!!
we just picked up our baby, she had a some work done that took awhile but we understand the back order of items and it was worth the wait. they did an awesome job and they back their work up by 💯% . NICE.
There service with body work, painting was great. Bailey, the associate, was professional and kind and made my claim easy.
Strait forward system drop car off have rent a car waiting at shop. plenty of communication informing me of status of repair. Final body work looks like brand new!
This was the best experience I ever had. Friendly customer service everything was taken care of in one office. I would recommend anyone here!
Thank you soo much for all your help..you guys made my car look new again..everyone was super nice and they always kept me informed of their progress
After driving my newer car for only 2 months it was hit in a parking lot....grr! Needed a new front bumper..picked Francis Collision Centre #1) their location; #2) the office staff was great in answering all my questions; #3) how well they communicated with me by texts and phone calls about the status of the work #4) the rental car experience, pick up and drop off at their facility and #5) When I needed to take it back for a very, very minor issue they took care of it promptly and treated me respectfully even tho it was like I said very minor! Highly recommend Francis Collision Centre!
First timer, had a great experience & awesome service. Did a great job as well & washed my car ☺️. Will definitely recommend!
The ladies at Francis Collision Center are so helpful. They turned a stressful situation into an easy solution. They took really good care of me and portrayed the best customer service. Shout out to their fantastic manager Esther. Great work!
Kevin Iskandar Excellent customer service_ Kevin answered all questions and concerns professionally & also kept me updated week to week about my car repairs.
This was my first time using Fancis Collision Centre and I must say I was very impressed! Everyone working in the office was polite and got me in and out in a timely manner. A special thanks to Spencer who helped with all the paperwork. My car looks brand new !! Thanks again guys! =^-^=
Best customer service I have had. My appointment time was respected and all my questions were answered. They were prompt and had my car ready that same week and it looks AMAZING! Like nothing ever happened. Great service.
Very friendly answered all my questions. The work on my car was perfect look like a new car thank you Francis Collision
the car was thoroughly gone over for any repairs that might be needed, Good job. Good work
I am very satisfied with my experience at Francis Auto Collision. The ladies at the front desk have exceptional customer service. I appreciate the constant updates in regard to the status of my vehicle. Juanita was very kind and professional throughout the whole process. Kevin was super friendly and made me feel very comfortable in knowing that my vehicle was repaired correctly, and back in top tier shape like it was before my accident occurred. I highly recommend Francis Auto Collision 10/10
Was involved in a hit and run, was super sad because it was a New car but my family told me to take it to Francis collision because they always go there and say it was great and fast which is true because they are very friendly and fast. Very happy with the outcome.
UPDATE 3/6/24 - Today, I'm upgrading my star rating because, after my initial review, Francis Collision Center took it upon themselves to order me a new tail light, and they replaced it today. I appreciated that they went the extra mile to make sure that I was satisfied in the end. They also fixed another minor issue from the initial repair, and they gave it back to me washed. (Sometimes, the little things mean a lot). Pros: I appreciated that Francis Collision Centre regularly kept me abreast of the progress of the repair of my vehicle. Whenever there were delays due to backlog of vehicles or delayed delivery of parts, they kept me informed. The repair was decent. It looked good. Cons: After receiving the car back, not long after, it rained, and I noticed condensation in my left rear tail light that didn't exist before. Clearly, a seal was broken in my tail light which had to have been caused by my having been rear-ended. When I brought this issue to the collision center's attention, they didn't want to do anything about it. They said that "it wasn't the tail light that they had replaced, so it's not under warranty." My point was that this tail light should have also been replaced from the damage caused by the accident. Granted, when they repaired the car, it probably wasn't evident that any seals had been broken because there hadn't been any rain, but once it became clear that it had been broken as part of the accident, I feel that it should have been fixed.
My car got repaired here through the insurance and nothing out of my pocket. I had deep concerns that the estimated 1-2 weeks would take 2 or more weeks to repair. Mainly that the repairs weren’t coming out of my wallet, and the shop could take advantage by replacing parts if something could instead be repaired for example. This was speculation with no grounds for thinking that based on my experience here, but I worried nonetheless. Thankfully this was not the case and I got my car back in 6 days. My car was returned not in the same condition it was received. Dash cams unplugged and tilted downward, some napkins and receipts left on the passenger seat, and the mirrors changed. These are minor but worth noting. The repairs to the vehicle itself were great and no problem so far. Some parts and sensors behind the bumper, and a front bumper were repaired. All throughout the 6 days, they kept me updated through text and called to make sure I knew the status of the repairs on my vehicle. On a side note, the rental from enterprise provided by them was subpar and reeked of smoke. I’d like to thank Kevin for being professional and breaking things down on what they will be repairing.
Great Customer Service ! Stephanie at the front desk was very friendly and helpful! Overall great staff 🙂
Received excellent service on my car repair. Great and regular and ongoing communication. Thr office staff and adjuster maintained great communication with us over the course of the month long repair.
Great front desk and reception staff. I was able to process my claim in no time! This is big because the last thing you wanna have to deal with is complicated insurance claim process on top of your on going issues with the vehicle itself!👌
In the stressful experience of a car accident, it’s nice to be able to rely on a business like Francis to provide excellent service and keep you updated throughout the repair process. Everyone is extremely friendly and they do great work. I take my car there every time I’m in an accident. Would definitely recommend!
amazing helpful staff! and they did amazing work on my car it looks brand new! I absolutely love it!
On Friday morning after Thanksgiving, my Honda was robbed of its catalytic Converter. Francis Collision Centre was amazing! They promised the car in four days and were finished a day early. They are kind, friendly and most of all feel cared for. I highly recommend them for any damages done to your car. They are great!
They did a great job repairing my vehicle, as well as did it in a timely manner. They were amazing with keeping me updated on my vehicles status and I got it back within 2 weeks!